Terms of Use

Terms of service

The sale of goods through our online store https://all4massage.com/ is carried out within the registered business activity of the company ALL4MASSAGE GLOBAL DOO, Radomira Markovića 9, 11000 Belgrade, Serbia, company registration number 21974366, tax identification number (PIB) 114121009.

The goods sold through the website have the properties required for the regular use of that type of goods in accordance with their intended purpose, as defined in the Certificate of Product Soundness. The conformity of the goods with the contract is determined exclusively on the basis of the properties and intended purpose of the goods as defined in the Certificate of Product Soundness.

The selling price of the goods is indicated next to each item, and the purchase of goods at special price benefits or with special sales incentives (promotional sales) is carried out in accordance with the conditions published in the online store. All prices are stated including VAT.

Customers outside Serbia pay customs duty and VAT in accordance with the regulations of the country in which they are located. The amount of customs duty and VAT is determined by the customs service, and we cannot influence it.

We strive to be as accurate as possible in describing the products and in displaying the images and the prices themselves, but we cannot guarantee that all information is complete and free of errors. The images may not be 100% identical to the products. All items shown on the website are part of our range, which does not mean that they are available at all times.

Delivery delay

In the event of a delivery delay, the customer has the right to withdraw from the purchase, in which case all the money paid will be refunded to them.

Delivery costs

We send ordered goods via the Post Express courier service (Post of Serbia) for Serbia, and via the Post of Serbia for all other countries. The delivery price depends on the weight of the parcel and the country, and is shown in the cart before payment. Delivery costs are added to the price of the products.

In the event of an exchange of goods, the cost of returning the goods is borne by the customer.

We may send an order in several parts, at no additional cost to the customer.

Delivery procedure

The shipment arrives at the address within 2–3 business days in Serbia and within 7–14 business days abroad. Processing of orders for destinations abroad takes 1–3 days.

If you notice that the shipping box is significantly damaged and suspect that the product may have been damaged, you have the right to refuse to accept the shipment. In that case, notify us immediately by calling +381655222682 or by email at office@all4massage.com. If the shipment appears to be undamaged, feel free to accept it and sign the courier's waybill.

Payment methods

Products in our online store can be paid for in one of the following ways:

• with Visa, Mastercard, Maestro and American Express payment cards that support payment over the Internet;
• via the payment institution PayPal;
• cash on delivery, paid in cash when receiving the parcel from the courier service (Serbia only).

Card payments are carried out in cooperation with AllSecure d.o.o. and Banca Intesa and are made in a secure and certified manner via the AllSecure Payment Gateway, by simply entering your payment card details.

Once the card details have been entered and the payment has been confirmed, the bank authorizes the transaction, whereupon the order is approved and moves on to further preparation for delivery. The amount will be reserved on your card (account) and will not be available to you for any other purpose.

The transaction will be completed and the amount debited from your account only when the products have been prepared for shipping and handed over to the courier service. If the payment is not completed, i.e. the amount is not debited from the account within 14 days of the acceptance of your order, that order will be cancelled and deleted. After the 14-day period expires, the money reserved on your account is released and will be available to you again. You can then repeat the same order or place a new one and make the payment.

Check with the bank that issued your card whether your card supports payment over the Internet.

Card data protection

When payment card details are entered, the confidential information is transmitted over the public network in a protected (encrypted) form using the SSL protocol, applying state-of-the-art methods of tokenization of sensitive data and in accordance with PCI-DSS standards. Payment card details are not available to the merchant at any time.

3D Secure protection for all merchants and customers. AllSecure Payment Gateway applies the highest global standards of data protection and privacy. All merchants using the AllSecure Payment Gateway are automatically included in 3D Secure protection, which guarantees customers the security of their purchases. Customers' payment card numbers are not stored on the merchant's system, and the entry itself is protected by SSL data encryption.

PCI DSS standards. AllSecure Payment Gateway is continuously aligned with all the requirements of the card organizations in order to increase the level of security for merchants and customers. From 2005 to the present day, without interruption, the system has been certified as PCI-DSS Level 1, which represents the highest standard in the industry. The PCI Data Security Standard (PCI-DSS) is a standard that defines the security measures required when processing, storing and transmitting sensitive card data. PCI standards protect the cardholder's sensitive data throughout the entire payment process: from the moment the data is entered at the merchant's point of sale, during communication between the merchant and the relevant banks and card organizations, and during the subsequent storage of that data.

Right of withdrawal

Under the Serbian Consumer Protection Act (Official Gazette of the Republic of Serbia, No. 88/2021), a purchase made through our website is considered a distance sale.

In the case of distance sales, the Act establishes the customer's right to withdraw from the contract (purchase) within 14 days from the day of receipt of the product (Article 29 of the Act). When withdrawing, the customer is not obliged to state the reason for withdrawing from the purchase.

A withdrawal from the purchase may be made if the product:

• does not match the description and characteristics on the website;
• is defective;
• does not meet the customer's expectations in terms of functionality;
• or for any other reason that is important to the customer.

You can download the form for withdrawal from the purchase here.

Refunds

In the event of a return of goods and a refund to a customer who paid by payment card, in part or in full, regardless of the reason for the return, ALL4MASSAGE GLOBAL DOO makes the refund exclusively to the card used for payment, which means that the bank will, at the seller's request, refund the funds to the cardholder's account.

Refunds of amounts that the customer paid in cash to the courier upon receipt are made by payment to the customer's dinar current account or in another agreed manner, in line with the options available to the seller.

Liability for conformity

The trader is responsible for the conformity of the goods with the contract in accordance with the Serbian Consumer Protection Act. Liability for the conformity of the goods lasts 2 years from the day the risk passes to the customer.

Customer rights in the event of non-conformity

In the event of non-conformity of the goods, the customer has the right to request:

• repair or replacement;
• an appropriate price reduction;
• termination of the contract (in the cases provided for by law).

ALL4MASSAGE GLOBAL DOO accepts no responsibility for customer errors, incorrectly purchased products or other errors relating to the customer's actions when making a purchase on the website. If you have a problem when making a purchase or have not received the product you purchased, contact customer service at +381655222682 and we will do our best to resolve the problem so that you receive the product you purchased.

If the product you purchased is defective or does not work properly for any reason, contact our customer service at +381655222682 and consult the warranty card to learn about the warranty details and the complaint procedure.

Submitting a complaint

The customer may submit a complaint:

• by email: office@all4massage.com;
• by phone: +381655222682;
• in person or by sending it to the address: Radomira Markovića 9, 11000 Belgrade, Serbia.

You can download the complaint form here.

Time limits for handling complaints

The seller is obliged, without delay and no later than 8 days from the day of receipt of the complaint, to reply to the customer's complaint in writing or electronically, stating its position on the customer's request and proposing a time limit for resolving it, which may not exceed 30 days (or 14 days for non-technical goods).

Out-of-court dispute resolution: under the Serbian Consumer Protection Act, we are obliged to participate in the out-of-court resolution of consumer disputes before the competent body if the consumer submits a proposal to the ministry responsible for consumer protection. More information: https://vansudsko.mtt.gov.rs/

Complaint resolution

If the complaint is justified, the trader will:

• carry out a repair or replacement within a reasonable period, or
• enable the customer to exercise other statutory rights.

Warranty

If the product has a manufacturer's warranty, the customer may also exercise rights under the warranty, but this does not affect the statutory rights based on conformity.

Exercising the right of withdrawal

To exercise the right of withdrawal, the customer must inform us of their decision by means of an unequivocal statement (e.g. by email or using the withdrawal form that they receive with the purchased goods). The customer may use the withdrawal form available on the website, but this is not mandatory.

Effects of withdrawal

In the event of withdrawal from the contract, we will refund all payments received, including the costs of standard delivery, without delay and no later than 14 days from the day on which we were informed of the decision to withdraw.

We may withhold the refund until we have received the goods back or until the customer has supplied proof of having sent the goods back, whichever occurs first.

Returning the goods

The customer must return the goods without undue delay and no later than 14 days from the day on which they informed the trader of the withdrawal.

The costs of returning the goods and of refunding the money are borne by the customer, except in cases where the customer receives a defective or incorrect item.

Liability for diminished value

The customer is liable for any diminished value of the goods resulting from handling the goods in a manner other than what is necessary to establish the nature, characteristics and functioning of the goods.

Currency conversion statement

All payments are made in dinars (RSD). If payment is made with payment cards of foreign issuing banks, the dinar amount of the transaction will be converted into the bank's settlement currency (EUR) at the exchange rate of the National Bank of Serbia. When your payment card is charged, the already converted amount will be converted into your local currency at the exchange rate applied by the payment card operators. Owing to this conversion, there may be a slight difference from the price stated on our website.

Governing law

The law of the Republic of Serbia applies to these Terms of Use and to purchases made through the website, for customers from Serbia and from abroad.

Note

The cosmetic products in our range are not medical devices and are intended exclusively for external use. The rollers and massagers in our range are not medical products and do not constitute a substitute for medical treatments or therapies.